Frequently Asked Questions (FAQ)


GENERAL

 
  • We are based at Le Sport Health & Fitness in Rhos on Sea (LL28 4RB)
    Click -HERE- to get directions. We have our very own dedicated ground floor clinic & separate entrance. So when you arrive outside the gym, we are just left of the gym entrance porch where you will find our set of grey double doors.

  • We are open 6 days a week.
    Mon - Fri: 9am to 6:30pm (Thurs. until 7pm), and Saturdays: 8:30am - 1pm.

  • Yes we have FREE onsite parking at Le Sport (Diagonal spaces down 1 side of the building).
    The road outside is also free all day! Otherwise there is a large Council Pay & Display car park next door - 80p for 1hr.

  • Yes, you can pay by card at the clinic, along with cash or bank transfer. Payment must be made after each appointment unless you come via a 3rd party/ insurance (where we can bill them on your behalf).

  • No, you don’t need a referral to access Private Physiotherapy with us here.

  • YES of course we can. We deal with loads of normal aches and pains here on a daily basis including: Back, Hip, Knee, Ankle, Foot, Neck, Shoulder, Elbow and Wrist.

  • Yes, we are registered with most of the major Health Insurers including: Aviva, AXA, BUPA, Healix & WPA.

    We are also registered with all Health cash plans too: Medicash, Healthshield, Simply Health, Westfield Health, BHSF, HSF and WHA.

    Please call us to discuss your policy in more detail. Tel. 01492 545291.

  • Yes, all our Physiotherapists here are registered with the Health Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).

  • Yes we do. We have 2 options:
    - E-vouchers - which can be purchased online -HERE-
    Or
    - Printed Gift Vouchers - which are available to purchase from the clinic reception only & they come in a gift envelope). All gift vouchers are available for all services offered & can be made up to any amount you like. (T's & C's apply).


Appointments

 
  • You can phone the clinic reception on: 01492545291 or fill out a Contact form to get in touch with us.

  • We aim to try and see all new injuries as quickly as we can, and aim to provide you with an appointment within a week (*where possible).

  • If you find you cannot attend a booked appointment then please Phone the physio clinic reception ASAP on: Tel. 01492 545291 (not email!) We operate a 24hr notice cancellation policy here. A cancellation fee may apply* for any last minute cancellations or missed appointments.

  • Please wear what is most comfortable for you at the appointment. However, we do advise wearing loose fitted clothing due to the fact that your injury area will need to be uncovered/exposed to complete our examination and treatment.

  • We advise arriving about 5 minutes before your scheduled appointment time. We may need you to fill out some registration paperwork 1st before we start.

  • Initial consultations usually last between 30→60mins*. This gives us enough time to take a thorough history, examine your injury in more detail to set a plan of action, how many sessions you may need to get the injury better and lastly start off some initial treatment. Follow-up appointments are 30 minutes each.

  • Each and every course of treatment to get an injury better will be different. Therefore the costs will vary accordingly. Prices here start from £45 per session. To get an accurate quote for a full course of treatment with us, please contact the clinic for more information.

  • We offer both 1/2hr and full hour sessions of Sports Massage here. Prices start from £40.
    Please get in touch for an accurate quote.

  • Shockwave Therapy treatment is delivered as part of Physiotherapy treatment, for a supplementary fee (on top of each consultation fee). Research suggests the optimum amounts of sessions needed for it to work is between 3-6 sessions. You can either Pay&Go or book a course of treatment upfront (which is better value).

    Get in touch -here- to find out more about Shockwave Therapy.

  • Every injury is different and we alll heal at different rates, so it’s hard to give a set answer. One thing that is certain is that nobody gets better in just 1 session alone (its just not physically possible). On average simple/acute injuries tend to resolve within about 6 visits, but more ongoing/chronic conditions may take anywhere between 9-12+ visits. To find out more please schedule an Initial Consultation with us.

  • We can see a small number of people locally in their own home who can’t get into see us (e.g. post-surgery). This is done on an application basis only (when our diary allows it). Get in touch -here-

    We also offer Online Consultations where we carry out assessment and remote treatment via video on a laptop/tablet or Phone. For more information please call us to discuss your requirements - Tel. 01492 545291.

  • Yes we can. We offer Online Physio Consultations for anyone who can’t make it into our Physio clinic.
    We aim to achieve about 70% of what we would normally do in-house (This includes a detailed assessment and remote treatment). All you need is a laptop, tablet or phone. Get in touch if you would like to arrange an Online Appointment.


Treatment

 
  • We offer an array of treatment options here at The Physio & Sports Injury Clinic including:

    - Physiotherapy:
    Injury advice, Joint mobilisation & manipulation, Soft tissue massage, Taping, Therapeutic Ultrasound and Rehabilitative exercise (Posture, Balance, Strength & Flexibility).

    - Sports / Deep tissue Massage

    -Shockwave Therapy

    - Custom insoles for shoes

    - Running Gait Analysis

  • It is common to feel a little stiff and sore after a Physio or Sports Massage appointment, or after doing rehab exercises we set at home. This is entirely normal and should settle within 24hrs. Do remember the longer you've been suffering with a pain or injury for, the longer it may take to improve substantially.

  • Yes, we treat children here between the age of 10 - 16yrs of age. We take a slightly more gentle approach as their body is still growing. Anyone under 17 yrs of age must be treated in the presence of a parent/guardian, so please be prepared to accompany your child during all their appointments.

  • Yes, Physiotherapy is safe and natural form of treatment for women during pregnancy. It can be highly beneficial as the body goes through a number of major physical changes. Typically lower back and pelvic pains are the most commonly reported symptoms we see here. At your Initial Consultation we will take a detailed history about which stage pregnancy you are in and the various check-ups and scans you have undergone to date before we start. This will help guide what advice and treatments we can offer you. If in any doubt please consult with your GP / midwife before starting physio.

  • Yes. Most cases will require some form of Physio after surgery to get you moving again like before (particularly after orthopaedic procedures). Without it you may not get back to your favourite sport, hobby or job as well! Please liaise with your Consultant first to find out when we are allowed to start treatment with you.

  • Yes, depending on what your sport discipline is we can carry out a sports-screening to identify any structural imbalances or weaknesses that might have predisposed you to the issue you’re suffering from.

    We can then devise a treatment and management plan to help you prevent your issue from recurring again. If you are a Runner then do check out our Gait Analysis service.

  • We do our very best to help everyone here at The Physio & Sports Injury Clinic, but there are times when a second opinion or further scans/diagnostic tests are needed. We are lucky enough to work in conjunction with some of North Wales’ top Consultants:

    Mayur Chawda - Hip & Knee

    Mr David Machin - Foot & Ankle

    Mr Mark Webb - Shoulder & Elbow

    Professor Peter Brownson - Sports upper limb

    Mr Prashanth Jesudason - Hand specialist

    Mr Narendra Rath
    - Spinal surgeon

    Dr Nigel Jones - Sports Medicine Physician

  • Yes, we have links to various Private Scanning Centres around North Wales and Chester, if we feel you require a scan. The 3 most common types of scan are: X-ray, Ultrasound or MRI.

    To know which might be required, we would firstly need to see you for an Initial Consultation to decide what is needed. Get in touch -HERE- to find out more.